Frequently Asked Questions (FAQ)
1. About these Terms of Use
1.2.This Terms of Use relates to Studynet Pty Ltd (ABN 74 156 117 494) and any of its related entities.
2. Our Contact information
2.2. Contact us:
- Office: Suite 1.02, Level 1, 233 Castlereagh Street, Sydney NSW 2000
- Telephone: +61 2 8964 8826
- Email:
- Website: insurancebooking.com.au, www.studynet.com.au
3. Glossary
3.2. “Website Terms”, “Terms and Conditions” and “General Terms” shall mean Terms of Use.
3.3. “Agreement” shall mean Customer Agreement.
3.4. “The Company”, “Insurance Booking”, “We”, “Us” or “Our” shall mean Studynet Pty Ltd (ABN 74 156 117 494) whose registered office is situated at Suite 1.02, Level 1, 233 Castlereagh Street, Sydney NSW 2000 AUSTRALIA.
3.5. “OSHC” and “Overseas Student Health Insurance” shall mean in Australia, the Overseas Student Health Cover as a mandatory health insurance requirement on a student visa unless exception applies.
3.6. “OVHC” and “Overseas Visitor Health Insurance” shall mean in Australia, the Overseas Visitor Health Cover is health insurance for international visitors visiting or working in Australia on a temporary visa. OVHC is available for people travelling to Australia on holidays, visiting relatives, or for those who are working on a temporary basis.
3.7. “Customer”, “You” shall mean the person or organisation named as being the Customer.
3.8. “Services” shall mean all products, services, technologies and functions offered by Us.
3.9. “The Website” shall mean and any of its related entities including insurancebooking.com.au, or www.studynet.com.au.
3.10. “Linked Sites” shall mean links to third-party websites and resources.
4. The Website
- License and Ownership: This website “Website” is owned by Studynet Pty Ltd (ABN 74 156 117 494) (We, Us or Our), under the domain name “www.insurancebooking.com.au” (“Insurance Booking”) and any of its related entities. This Website and some of its contents are protected by various intellectual property laws, including copyrights, trademarks, patents, and other proprietary rights. You agree not to use this intellectual property in any way and to comply with all intellectual property laws. This applies, not only to the intellectual property of Studynet Pty Ltd, but also to the intellectual property of other companies whose business names and logos may be displayed on this website. The copyright for the content on this Website is owned or licensed by Us and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this Website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without Our specific written consent. All custom graphics, icons, and other items that appear on the Website and all associated trademarks, are trademarks of Ours.
- Purpose: Through the Website, Insurance Booking provides users with access to information primarily about Overseas Student Health Insurance and Overseas Visitor Health Insurance related products and services for International students and visitors and shall aim to provide links which will redirect the users to the websites of third party insurance service providers, where the users can purchase the Insurance products that suits their requirements (the “Service”). In the absence of a linked source, Insurance Booking offers provisions to purchase specific insurance policies from a third party insurance provider through the Website directly. You are responsible for obtaining access to the Website, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Website. By making use of this Website, and furnishing your personal / contact details, you hereby agree that you are interested in availing and purchasing the Service(s) that you have selected. You hereby agree that Insurance Booking may contact you either electronically or through phone, to understand your interest in the selected products and Service(s) (like renewals, reminders etc.) and to fulfill your demand. You also agree that Insurance Booking reserves the right to make your details available to its affiliates and partners and you may be contacted by the affiliates and partners for information through email, telephone and/or sms. You agree to receive promotional materials and/or special offers from Insurance Booking through email or SMS.
- General Information only: The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
- Your access/use implies agreement: The Website is available for your use only on condition that you agree to these Terms of Use. You agree that any use by you of the Website, or acceptance of Insurance Booking products or services, shall constitute your acceptance of the Terms of Use. It is important that you read these terms in detail and make sure that you understand it fully before using this Website or accepting any of Our products or services.
- Modifications to the information: We do not warrant the accuracy, adequacy or completeness of material on this Website. All information may be changed, supplemented, deleted or updated without notice at Our sole discretion.
- Modification to the Terms of Use: We may revise and update these Terms of Use at any time. Your continued usage of the Website after any changes to these Terms of Use will mean you accept those changes.
- Errors and problems: We do not guarantee or warrant that the Website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining an appropriate means for the reconstruction of any lost data.
- Outbound Links: The Website may contain links to third-party websites and resources (“Linked Sites”). These Linked Sites are provided solely as a convenience to you and not as an endorsement by Us. We make no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site.
- Inbound Links: We generally encourage and agree to your linking to the home page through a plain text link on your website without the need for agreement between yourself and Us. However, linking to any other page of the Website is strictly prohibited, without express written permission from Us.
- Jurisdiction: This Website shall be governed by and construed in accordance with the law in effect in the State of New South Wales, Australia and by using this Website you agree to the jurisdiction of the courts of the State of New South Wales, Australia in relation to any dispute.
- Disclaimer of Warranties: We make no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the Website and disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.
- Indemnity: You agree to indemnify us for any claim made by any third party due to or arising out of your use of this website or by accepting any of our products or services.
- Statements of the Law: Statements made on the Website are not intended to be statements of the law.
- Associated documents: This Agreement refers to the following additional documents which may apply to you. These Terms of Use and the associated documents govern your access to and use of the Website. You should read these documents carefully before using this Website and any Insurance Booking services.
5. Limitation of Liability
- If We are found responsible for any damages, We are responsible for actual damages only. In no event shall We be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the Website.
- To the maximum extent permitted by law, we exclude all liability and responsibility to you in contract, tort (including negligence), or otherwise, for any loss or damage resulting, directly or indirectly, from any use of, or reliance on, this Website or by accepting any of our products or services.
- When determining if we have caused you to suffer loss, you accept the actions of intermediaries not employed by us are the actions of third parties. We will not be responsible for any loss caused by a third party.
- If you suffer loss or damage as a result of our negligence or failure to comply with this Agreement, any claim by you against us arising from our negligence or failure will be limited in respect of any one incident, or series of connected incidents, to a maximum of A$100 upon written evidence of your loss, providing your payment was made with sufficient time.
6. Partners
7. Disclosure of Commissions
8. Electronic Communications
9.Reviews
- You agree that any review submitted to Insurance Booking, shall constitute your acceptance of the Terms of Use.
- By submitting content to any Insurance Booking review site, you understand and acknowledge that this information is available to the public and as such, is considered a public record and that you are allowing Insurance Booking, and any of its related entities, to have a permanent right to use your comments for business purposes including but not limited to internal and external promotions. This could include using, republishing, reproducing, distributing, changing or displaying the comments across Insurance Booking services and other websites without restriction from time of submission in perpetuity.
- We may edit and publish edited or partial versions of the review. We will never edit your review in such a way as to create misleading impressions of your views. Insurance Booking reserves the sole right to review, edit and/or delete any reviews it deems are inappropriate.
10. Rewards
- By accepting a reward from Insurance Booking you agree to the Insurance Booking Terms of Use. Enquiries regarding any aspect of Insurance Booking rewards can be directed to Insurance Booking or Studynet.
- Modification or termination. We reserve the right to modify or remove the rewards program at any time or refuse a reward if we suspect any dishonest activity (for example, by inviting yourself, fictitious people, or already existing users)
11. Promotions
- Promotions are strictly limited, and applies to orders placed during the relevant promotional period, expiring 11:59pm (AEST) on the day specified in the promotion.
- Promotion codes will be specified, relating to each promotional offer and period.
- Promotion codes must be quoted on purchase orders submitted to Insurance Booking.
- Promotional offers can only be redeemed once per billing authority for each promotional period.
- Promotional offers will not be valid for contracted or discounted prices.
- Any credit earned through promotions will expire six months after the order has been processed by Insurance Booking.
- Discounts will be applied on GST exclusive prices where applicable.
- Enquiries regarding any aspect of Insurance Booking promotions can be directed to our offices in Sydney
12. Customer Agreement
- The following Conditions of Sale shall apply to any Insurance Booking product or service sold on this Website. These Conditions of Sale constitute a complete and exclusive statement of the agreement and understanding between You and Us with respect to the subject matter hereof.
- These Conditions of Sale may change from time to time and you are required within reason to revisit these before placing your order to ensure that these Conditions of Sale have not changed.
- Agreement: This Agreement is a contract between you and Studynet Pty Ltd (ABN 74 156 117 494) for the use of any products or services that we make available to the Customer.
- Binding Agreement: You agree that any use by you of the Website, or acceptance of any other product or service provided by Insurance Booking, shall constitute your acceptance of the Agreement. It is important that you read this Agreement in detail and make sure that you understand it fully before using this website or accepting any of our products or services. Should you not accept any of the terms of this Agreement, you should not register on the website or otherwise use the website.
- Eligibility: The products available on the Website for sale under these Conditions of Sale are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing your order, you are verifying to Us that you are able to make a legally binding contract. We reserve the right to refuse to accept any new user or any transaction at our discretion. We may also, at our discretion, exclude you from using the service without notice and for whatever reason.
- Your Offer: Your order is an offer by you to purchase a particular product for the price (including, where appropriate, the delivery and other charges and taxes) specified on the Website at the time of offer and shall be understood to be placed under these Conditions of Sale.
- Acceptance: We reserve the right to accept or reject your offer for any reason, including, without limitation, an error in the product description or the price posted on the Website, the availability of the product, or an error in your order. Your contract with Us only comes into existence when We forward you an email containing confirmation of receipt of your order, an acceptance of your order and confirmation of receipt of your payment. In circumstances where there is an incorrect price displayed, no contract will be deemed to have created and we may, at our sole discretion, cancel the policy and refund your purchase.
- Product Details and Pricing: Unless otherwise indicated, all products are quoted in Australian dollars (AUD). The amounts quoted on the Website are subject to change at any time. Whilst we have procedures in place and we endeavour to keep all product details on the Website current, to the maximum extent permitted by law, we do not guarantee the timeliness, accuracy or completeness of product or pricing information on the Website.
- Third Party Beneficiaries: Our suppliers and related entities are entitled to rely on, and enforce these Conditions of Sale as if they were a party to them.
- Governing Law: These Conditions of Sale shall be governed by and construed in accordance with the law in effect in the State of New South Wales, Australia and both parties accept the jurisdiction of the courts of the State of New South Wales, Australia in relation to any dispute between them.
- Risk and Liability: You assume all risks and liabilities for consequences arising from the use of the goods or services whether singly or in combination with other goods or services and indemnify Us in respect of any such use.
- Specific Condition of Sale
- The website contains information in a comparative manner regarding products, services, their presumed benefits and features of insurance policies of the OSHC and OVHC variety. We make no warranties on the information hosted on the website on the whole and any specific content and we make no representations or warranties on accuracy, integrity, feasibility of the information provided by the website. You are responsible for your choice of OSHC and OVHC insurance and you agree to not hold Insurance Booking or Studynet responsible for any liabilities or adverse consequences that may occur as a result of your purchase.
13. OSHC and OVHC
- Specific Condition of Sale
- The website contains information in a comparative manner regarding products, services, their presumed benefits and features of insurance policies of the OSHC and OVHC variety. We make no warranties on the information hosted on the website on the whole and any specific content and we make no representations or warranties on accuracy, integrity, feasibility of the information provided by the website. You are responsible for your choice of OSHC and OVHC insurance and you agree to not hold Insurance Booking or Studynet responsible for any liabilities or adverse consequences that may occur as a result of your purchase.
14. Specific Terms
- For health insurance products, always read the policy documentation from the relevant health insurance provider before making any decision to acquire or hold insurance.
- For health insurance, if You decide to apply for a health insurance product, by using a link on the Website, Insurance Booking will collect Your application and payment details and submit those to the relevant health insurance provider.
- The health insurance products compared on the Website and through electronic communication are not representative of all products available in the market. We compare a range of products as approved and consented by health insurance providers listed on the website, including Medibank, AHM, BUPA, Allianz and NIB (Participating Health Products). Not all Participating Health Products are compared through the Website, and at times, not all brands or products from those Participating Health Products may be available of offered to you.
- The Website do not compare all of the insurance products offered by the participating health insurance providers, but only a range which are made available to Insurance Booking for comparison being the Participating Health Products. The Participating Health products can vary from time to time and when we provide You with a comparison, we are only comparing those Particpating Health products which may suit your needs.
15. Additional Terms for purchase of Health Insurance Products
- You hereby declare, on your behalf and on behalf of all persons proposed to be insured, that the statements, answers and/ or particulars given by you are true and complete in all respects to the best of your knowledge and that you are authorised to propose on behalf of these other persons.
- You understand that the information provided by you will form the basis of the insurance policy, is subject to the Board approved underwriting policy of the insurance provider and that the policy will come into force only after full payment of the sum amount chargeable.
- You understand that Insurance Booking is not a registered health care service provider and we make no warranties on the health insurance provider fulfilling their obligations for the policy you may purchase through our website.
- You understand that Insurance Booking is not an insurance service provider and shall not be liable directly or indirectly for any claims, processing of claims, refunds, processing of refunds and you assume all risks and liabilities and offer immunity to Insurance Booking or Studynet for outcomes arising from the use of goods or services provided by the third party insurance provider.
- You understand that Insurance Booking or Studynet may receive commissions from third party insurance providers for providing the services offered by the website.