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    Post Sales Process

    Access Visa Status

    Journey for Accessing Visa Status

    • The agent will be able to see, the visa status once the policy cover has been purchased by the insurance team and the status is marked as completed.
    • This visa status will be displayed on the Post Sales Process menu in the side menu bar
    • Choose the visa status of the student for complete the purchase process.
    • End of Process
    How to access your certificate

    Payment Journey for Accessing Your Certificate

    • Once the payment status is completed, the certificate is sent by our insurance team from 24- 48 hours (working week)
    • Once the Certificate has been uploaded the registered agent email account and the student email account will receive the certificate.
    • You will also be able to view your certificate in the Post Sales Process page.
    Visa Status
    Deferred
    What if deferred process takes more money ?

    What if I have to add more time in the cover while deferred ?

    • Once the visa status option has been changed, the agent would need to select the new dates required.
    • If the total new accumulated policy cover date (example : 24 months 15 days) exceeds the previous one (EG: 23 months 1 Day)
    • Only the difference between the two cover needs to be paid through the normal checkout process.
    What if deferred process takes less money ?

    What if i have to reduce the cover time while deferring ?

    • Once the visa status option has been changed, the agent would need to select the new dates required.
    • If the total new accumulated policy cover date (EG: 20months 15 days) is less than the previous dates (EG: 24 months 1 Day)
    • The agent will be able to download a refund instructions after the checkout page
    • The agent can follow the instructions process according to the PDF provided with the difference amount and unique refund ID.
    Refund Process

    Journey for Refund Process

    • If the visa of the student is declined, please select the declined option in the post Sales Process Page
    • After the selection, the process for the refund will automatically start and you will be able to see the status in the Post Sales Process Page itself.
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